SmallBizGenius Analysis

Ivoryella receives mixed feedback, with customers praising the beauty of the products and their charitable cause, but many report issues with product quality and customer service. Several reviewers express disappointment with changes in product quality and a restrictive return policy.

Category Breakdown

Scores based on analysis of 7 recent reviews

Product Quality

3.0/10

Several reviewers express disappointment with the declining quality of Ivoryella's products, particularly clothing. They report that materials are now cheaper, sizing is inconsistent, and the overall quality does not match previous standards, with one reviewer noting a change to "Gildan" brand sweatshirts.

5 reviews mention this

Returns & Refunds

2.0/10

A major point of contention is Ivoryella's strict no-return policy, which many customers find unacceptable, especially when products are defective or do not meet expectations. Reviewers feel this policy is not clearly communicated on the website and leads to dissatisfaction, with one customer stating they are "stuck with a cheap looking sweatshirt."

4 reviews mention this

Customer Service

3.0/10

Some reviewers report poor customer service experiences, including delayed responses and unhelpful interactions. One customer mentions their email being ignored after expressing dissatisfaction, while another criticizes the company's "inappropriate and insulting" email responses.

3 reviews mention this

Shipping & Delivery

3.0/10

Some reviewers report issues with shipping and delivery, including delays and unexpected customs charges. One customer waited nine days for a response regarding their order, while another was surprised by hefty customs fees for international shipping.

2 reviews mention this

Pros & Cons

What Customers Love

Beautiful product designs Mentioned 2x
"Such beautiful products, for such a good corse!! I love this website 😍🐘"
Support for elephant conservation Mentioned 2x
"Such beautiful products, for such a good corse!! I love this website 😍🐘"
Comfortable leggings Mentioned 1x
"Absolutely LOVE Ivory Ella. Just bought there new leggings. Probably the softest comfiest leggings I have."

Common Complaints

Declining product quality Mentioned 5x
"The shirts I received for Christmas are of the poorest cotton material and the woman’s large could fit a men’s 2XL."
Strict no-return policy Mentioned 4x
"Company does not return or exchange if you use their discount code."
Poor customer service Mentioned 3x
"I wrote to express my dissatisfaction with their new policy and customer service and no surprise, my email was ignored."
Inconsistent sizing Mentioned 2x
"The shirts I received for Christmas are of the poorest cotton material and the woman’s large could fit a men’s 2XL."
Unexpected customs charges for international orders Mentioned 1x
"Be aware that this company is prepared to rip you off with their weasel words. The website is not explicit that if you are outside the USA, you will pay a hefty customs and excise charge plus Post Office handling charges."

Common Questions About Ivoryella

Answers derived from customer review patterns

Is Ivoryella legit and trustworthy?

While Ivoryella appears to be a legitimate company that fulfills orders, the reviews indicate potential issues with product quality and customer service. Several customers have reported receiving products that do not meet their expectations in terms of quality and sizing. The company's strict no-return policy also raises concerns about customer satisfaction. Therefore, while the company is technically "legit," potential buyers should proceed with caution and carefully consider the risks before making a purchase.

Based on 7 reviews

Does Ivoryella have good customer service?

Based on the available reviews, Ivoryella's customer service is inconsistent. Some customers report negative experiences, including delayed responses and ignored emails. One reviewer described the company's email responses as "inappropriate and insulting." However, it's important to note that this is based on a limited number of reviews, and other customers may have had more positive experiences. Overall, the reviews suggest that customer service may be an area of concern for Ivoryella.

Based on 3 reviews

What is Ivoryella's return policy like?

Ivoryella's return policy is a significant point of contention among reviewers. Several customers have complained about the company's strict no-return policy, especially when they are dissatisfied with the product's quality or sizing. This policy appears to be particularly strict when a discount code has been used. The lack of clear communication regarding the return policy on the website is also a concern, leading to frustration and dissatisfaction among customers.

Based on 4 reviews

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